Principals always want to know if they’re getting return on investment when it comes to rent roll size and the people it takes to successfully run it. Based on a case study with PMTA members, Kasey McDonald takes a look at the optimum ratio of people to properties.It is a question I get asked all the time, and not just by property managers either. In fact, if I had a dollar for every time someone asked me this million-dollar question, I’d no doubt be sipping mojitos on a tropical isl...  Read More...

Why is organisational design and structure important to the success of a Property Management business?Good organisational structure and design helps improve communication and increase productivity. It creates an environment where people can work effectively.Most productivity and performance issues can be attributed to poor organisational design. This often results in, among other things, confusion within roles, a lack of coordination among tasks and procedures, and failure to share ideas.   Read More...

Let's face it, Property Management can have its challenging days, believe me I know. With almost two decades’ experience at the coal-face I will admit that I didn’t always do things right. There have been a lot of learning curves along the way.   Read More...

A key to making any business run smoothly and with minimal interference is automation—building systems that operate efficiently and free you up to focus on growth strategies.Efficiencies can be gained in a variety of places throughout your business. When considering where to start, my recommendation would be to first review your business plan and analyze the components that may be having a major impact on your bottom line.Given the amount of tasks required to effectively run a property man...  Read More...

In an ideal world this question would most likely be answered with a resounding “yes”. You, as the Property Manager, would meet at the property with the vacating tenant along with your highly detailed entry report for comparison,  the two of you would stroll amicably through the residence admiring the refined cleaning skills of your tenant and agreeably tick off the completion of all aspects of the condition report. You would shake hands on a job well done, hand over the bond re...  Read More...

Let’s face it – everyone wants to grow their rent roll. Whether you’re an eager BDM wanting to impress the Principal, or an enthusiastic and driven property manager with your eye on the bigger picture – rent roll growth is the holy grail of any good property management division. After all, with growth comes more opportunity for success all-round. In my experience as the owner of a franchise real estate office and successful Property Management BDM, I see a lot of real estate compa...  Read More...

The Australian property management industry dishes up some of the finest training events in the country, but how do you know which ones to go to and how can you get the most out of them?I’ve found over the years that plenty of PMs and BDMs head to conferences, but fail to actually implement useful techniques once they get back into the office. The best way to make sure you get your money’s worth is to set yourself a goal before you get there. Ask yourself what it is you’re hopi...  Read More...